Bastion

Slide 16_9 - 31.png

Bastion is a service that allows parents and children to have healthy conversations about Internet safety, without the child feeling untrusted or watched over. It also promotes healthy security hygiene throughout the whole family.


Duration 
Course
Team Members
Deliverables 
My Roles

10 Weeks 

Human Computer Interaction

Arjun Gupta

Quint Bailey

Chris Bartoldus

Alejandro Marques

Caroline Ramsey

Final Presentation

Interactive Prototype

Visual System

Look Book & Poster

Vision Video

Process Book

UI Design

UX Research

Visual Design

The mobile version for this page is still under construction. Head over to the desktop version to view Bastion. Thanks! :)

Slide6.PNG
 

What's the problem?

Phones and personal electronics have become ubiquitous in our daily lives, giving children access to harmful information they may be unable to understand in context.

Parents have tools to combat these issues, but these tools are catered to parents' experiences alone, granting unfettered access to their child's private information, including location, call history, web history, and app usage.

In a nutshell...

Parental control applications are made to monitor, block and censor what kids do online while creating a emotional disconnect and lack of trust between the parents and the child.

We decided to meet in the middle. We want to make a solution that protects children while giving them privacy... but how? Let's ask the users!

 

Discover

Key Insights from Secondary Research

79% of existing mobile parental control apps were rated poorly by their users.

Safety vs. Surveillance: What Children Have to Say about Mobile Apps for Parental Control (UCF)

User Mindsets

From the statistic above, the study pointed at multiple different themes and code words that helped identify the overall emotions observed.

Group 202.png

Overly Restricted

Bad Parenting

Impulse Control

35%

14%

23%

of users felt restricted, rebellious, blocked, had a lack of freedom or opressed.

of users felt the cause of issues was rooted in bad parenting and a lack of communication.

of users wanted impulse control and productivity tools to improve internet safety.

Safety vs. Surveillance: What Children Have to Say about Mobile Apps for Parental Control (UCF)

Competative%2520Analysis_edited_edited.j

Competitive Analysis

Something we realized in our Competitive Analysis was that although most apps had similar feature sets relating to security, all of them employed authoritarian control tactics to invade a child's privacy and created feelings of distrust and frustration on the child end. 

Primary Research Methods

13

 Interviews

We conducted a total of 13 interviews, two of which were expert interviews. Our goal was to understand what it means to be safe online. We also learned about what data people are concerned about losing and some new online security techniques from our expert interviews.

160

 Survey Responses

Our survey had over 160 responses from all over the world, including the US, India, and Puerto Rico. We gathered quantitative data on what devices our users have in their homes and their personal security habits with their passwords.

7

 Probe Participants

Working with 7 of the interviewees, we checked in with them twice a day and asked questions like "how secure do you feel?" and "How do you know your personal vehicle is not being stolen right now?".

500+

Data Points 

We used a tree's worth of sticky notes to affinitize all our sentiments into clusters. From there, we could look at all the big sentiments our research sample had on security, safety, and their digital lives.

From a wide variety of responses, we were able to narrow down our data into unique clusters that helped us understand our topic.

Key Insights from Primary Research

  • Our key takeaways were as follows:

  • There's a lot of misunderstanding around the mechanics of digital security.

  • Most people put the onus of security on the platform's storage of their private information, not on themselves to make stronger passwords.

  • Many use easily searchable personal information, like an initial, a date like a birthday or anniversary, or a phone number, as the basis for their passwords.

  • Children really hate the concept of parental control apps, a middle ground sounds appealing.

  • Parents that used parental control apps felt that their relationships with their children worsened

  • With our research, we were able to solidify the direction we wanted to go in with this project, and thus drafted our How Might We statements as follows:

How might we create a fulfilling experience?

In order to create a safe and secure Internet experience for younger and older users, we needed to turn our research into questions.

How might we...

Help users feel safe and secure all of the time?

Our solution should give advice around the safety of different activities.

Promote healthier communication at home?

Our solution should provide a middle ground between parents and their children.

Our solution should give them the choice to override restrictions, but keep them accountable.

Empower teens to make responsible decisions online?

Based on our research, we moved into defining our target audience, user personas and how to solve for them. 

 

Define

Target Audience

Parents who want to protect their children’s online habits while building trust and healthy communications. The target age range for children is 11-16 years old.

We proceeded to create User Personas and a collated Journey Map to better visualize our solution.

Persona 1 reginald light.jpg

User Personas

nick light persona.jpg

Reginald Light

Nick Light

Journey Map 

Journey Map 2.jpg